Her new role includes continuing to assist stakeholders and borrowers, while now supporting the head of portfolio management to evaluate current processes and identity opportunities for improved service development.
She will help set up the mentoring process ensuring new starters are equipped with the knowledge and skills needed.
Christy joined the company in April 2022 as portfolio case manager and previously worked at Lloyds Banking Group.
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Commenting on her appointment, Christy said: “We've always been focussed on delivering an exceptional service to our stakeholders and borrowers, so I am thrilled to be taking an even more central role in ensuring this can be provided.”
John Sealey, CEO at Hope Capital added: “I’m delighted Christy’s hard work has been rewarded — she’s an asset to the team and I have no doubt she’ll continue to make a significant contribution to the business in her new role.”
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