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p>This week, Shawbrook Bank revealed its Service Level Agreement (SLA) metrics for September, showing a rise in figures across the board…
Following their commitment to transparency, Shawbrook published its September service performance figure levels, showing that the lender saw major improvements in turnaround times.
Other improvements includes seeing a significant increase in term loan post from 2,937 to 3,486 items, with just under 90 per cent (88.7 per cent) of short term loans being processed within four hours.
The number of loans processed within 72 hours also remained extremely strong, at 97.7 per cent.
Valuation figures:
Business Valuations: 8.33 days (Aug – 12.20 days)
Commercial Valuations: 10.80 days (Aug – 10.84 days)
Residential Valuations: 5.87 days (Aug – 7.68 days)
STL Commercial Valuations: 8.04 days (Aug – 7.42 days)
STL Residential Valuations: 4.00 days (Aug – 4.65 days)
STL Refurbishment Valuations: 4.64 days (Aug – 5.33 days)
Commenting on the figures, Karen Bennett, Sales & Marketing Director, Commercial Mortgages, Shawbrook Bank said: “We value transparency highly and believe making these figures public helps brokers to see clearly how our processes are working.
“We’re pleased that we achieved the desired improvement in our figures over the last month, particularly given the additional 500 items of post the team processed in September, and we remain committed to improving our service offering further”.
This week, Shawbrook Bank revealed its Service Level Agreement (SLA) metrics for September, showing a rise in figures across the board….
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