Most recently, he was customer insight manager at Cardif Pinnacle where he expanded his expertise in conducting market analysis by carrying out quantitative and qualitative research.
Shawbrook hopes this knowledge will enhance the service it provides to brokers.
Steven will also be developing a strategic product roadmap for the business moving forward.
Steven said: “I was attracted to the role of product manager as soon as I saw it, having heard positive endorsements about Shawbrook through some of its employees who I had worked with during my time at Money Partners, where I was a product analyst.
“From my own research, I was also aware that amongst the specialist banks, Shawbrook is the one making the most noise and was impressed by its commitment to innovative mortgage products.
“As someone with a product-oriented background, this is a compelling opportunity to work with a progressive bank, and I look forward to further developing our product range for broker partners.”
Karen Bennett, Sales & Marketing Director for Shawbrook Commercial, said: “This is a crucial role going forward, and we have been keen to recruit a candidate of Steven’s calibre for some time.
“With a strong track record in monitoring industry trends, analysis and product improvement initiatives, we are confident that he will provide valuable insights into how we can improve our offering to brokers and their clients.”
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