Alan Rawlins (pictured above) has joined the broker with immediate effect and will look to deliver the company’s ambitious growth targets as it handles more customers than ever after doubling its turnover this year.

Alan’s new role will include improving the customer’s journey and experience, developing client functions and helping the broker to become a national consumer brand.

Before joining the Mortgage Hut, Alan worked for HSBC for over eight years, where he was responsible for setting up and managing the outbound calls centres.

He has also previously served at Princess Cruises, where he was responsible for the outbound agency and helped to grow revenue to £40m per annum.

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Chris Schutrups, managing director of the Mortgage Hut, said: “We are delighted to have Alan on board, as he brings a great track record and a superb skills set to our business.  

“I have had the pleasure of working with Alan in the past and I have been deeply impressed with his expertise in improving the customer’s experience.

“We have ambitious plans for the Mortgage Hut over the next 12 months and Alan will support the senior management team in delivering our growth targets.”

Alan added: “This new role is an exciting challenge and I am really looking forward to working with a great team.

“I have joined at a crucial time, when the business is handling a surge of new customers.  

“During this period of exponential growth, the customer experience must be constantly improved and enhanced.

“The Mortgage Hut is going from strength to strength and I feel really privileged that I can contribute to this innovative and dynamic business.”