In her new role, she will be managing the loan book for the company and assisting borrowers with their post-completion queries, working alongside and reporting to the head of servicing, Amy Rickman.
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Sophie has over 12 years’ customer service experience in various roles at Liverpool Victoria, Nationwide and Positive Lending.
Commenting on her new role, Sophie said: “I am excited to be part of such a supportive and innovative team and look forward to making an impact with my attributes, forming strong working relationships and being a part of what makes Catalyst great."
Amy added: “I am excited to have Sophie join the Catalyst team — her enthusiastic attitude is a great attribute when assisting borrowers with all their post-completion queries.
“This allows Catalyst to really focus on supporting our borrowers to ensure they never miss a good opportunity.’’
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