The new structure introduces two dedicated teams focused on loan ‘support and relations management’ and ‘resolutions management’.

The loan support and relations team will manage loans from completion through to redemption, with each borrower to be assigned a dedicated relationship support specialist across all their projects.

According to Hope, this is designed to ensures quick responses and effective solutions to any questions during the loan term.

Additionally, owing to the new structure, Hope Capital can continue to release refurbishment funds within 24 hours.

The resolutions team will work with borrowers who are experiencing difficulties in exiting their loans or facing delays in doing so, and will offer support to help navigate challenges.

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Jemma Wood, head of portfolio management at Hope (pictured above), commented: “This change enables us to provide borrowers with a highly responsive, personalised service while also strengthening our broker relationships.

“By separating the servicing and resolutions functions, we’re enabling each team to focus on their area of expertise.

“This ensures that performing loans receive dedicated, high-quality support, while loans requiring intervention receive specialised guidance aimed at achieving the best possible resolution.”

In line with the expanded function, Michelle Powell has been promoted to senior relationship support specialist.

Jonathan Sealey, CEO at Hope Capital, commented: “As our loan book grows and the market becomes more competitive, we’re committed to standing out by enhancing the way we support our borrowers and brokers.

“Michelle’s promotion is thoroughly deserved, she’s consistently built strong relationships and delivered exceptional borrower experiences, which are vital to our continued success.”