Jackie will provide independent guidance, governance expertise and strategic input as the business scales its UK operations and aims to modernise post-offer processes between lenders and conveyancers through its VERSA platform.

With almost 25 years’ experience shaping mortgage and housing policy, Jackie was awarded an OBE in 2010 for services to financial services during the 2008–10 financial crisis, recognising her work in supporting homeowners and lenders.

Jackie currently serves as chair of the Bank of England’s residential property forum and sits as a non-executive director on the New Homes Quality Board, while her previous roles include director of mortgages at UK Finance, and a head of policy at the Council for Mortgage Lenders.

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Simon Slater, CEO at e4 Strategic, commented: “Jackie brings a rare combination of years of experience in the mortgage market plus practical policy insights, governance knowledge and a deep understanding of the market particularly in relation to mortgage lenders.

“She is very well-known and respected across the industry so it’s a real privilege to have her join us.

“She has helped shape the industry’s approach to regulation, risk and consumer outcomes, and her perspective will be invaluable as we continue to strengthen our partnerships across the industry.”

Jackie added: “I’ve spent much of my career focused on improving processes and outcomes for consumers, so I’m excited to be part of a business that’s so passionate about tackling long-standing challenges in such a practical and forward-thinking way.”